Privacy Policy
Last updated: October 2026
Who we are
Epperstone Plumbing & Heating is owned and run by Bradley Underwood, Grove Farm Cottage, Main Street, Epperstone, Nottingham NG14 6AD. We are the data controller for personal information you give us.
What we collect
When you contact us or use our quote form we may collect your name, phone number, email address, postcode/address and details about the work you need.
How we use it
We use your information only to respond to your enquiry, provide quotes, carry out and invoice work, and meet legal obligations such as gas safety records. Our lawful bases are taking steps to enter a contract, performing a contract and legal obligation.
Sharing
We do not sell your data. We only share it where needed to deliver our service (for example, manufacturers for warranty registration, or umbrella schemes for heat pump installations) or where required by law.
How long we keep it
We keep enquiry details only as long as needed to respond, and job records for as long as required for warranty, safety and tax purposes.
Your rights
Under UK GDPR you can request access to, correction or deletion of your data, or object to its use. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
For any privacy question, use the email address on our Contact page or call 07779 284505.
Questions, or ready to book?